If you find that your product needs repair and you believe the issue is not due to user error, could you please email us a detailed description of the problem? You can reach us at customerservice@isaora.com. It would be very helpful if you could include both the issue you are experiencing and your order number in your email. Once we receive your message, our customer service team will review the information and provide you with the appropriate guidance. If the product is indeed repairable, we will ensure that your product is returned to you without any additional charges during or after the repair process. If we cannot repair the product, we can offer you a replacement or a store credit. We are here to provide you with the best solution. We kindly ask that you provide as much detail as possible in your email to help us resolve your issue as swiftly as we can. Should you need any further assistance or additional information, please feel free to contact us.